Is membership to the club separate to membership from the convention and do I have to pay separately?
Nope, same thing. At this point the only thing the club does is the convention. If you are a paid member then admission to the convention is free (and hopefully why you become a member.)
My friend and I are both signing up, can we send both of our memberships in one envelope?
So long as each individual has a separate invoice, you can use the same envelope and/or even send in just one check, or money, order to cover all the memberships at one time.
My credit card is not going through, what can I do to still get the pre-reg price?
For some reason certain browsers do not want to hook up to the credit card site and there is nothing we can do about it at this time. There are a few things you can do 1)print out your invoice and send it in with a check, or money order, by the published deadline or 2)after everyone you are registering is in the system, call AnimeFest and we can enter your credit card in while on the phone with you. I do ask that if you have time to mail it and you can afford to write a check, please mail in your payment. The closer to the con - the crazier it gets for us.
Oops, my check bounced. What now?
It's a bummer, but it happens. You can still come once you pay the bounced check fee of $25 and pay the membership fee again.
When will I receive my ticket?
We don't actually send out paper tickets. If you register by mail with a check or money order we will send you a receipt, but not a ticket. We simply use our online database to verify your membership and payment. This helps to reduce costs. To verify that you are on the list, simply login to the site and be sure that your invoice ( "My Account -> My Purchases" ) is marked as paid.
Where and when can I pick up my badge?
Registration will be located in the foyer of the Sheraton convention center on the 1st floor. Registration will be open during the following hours:
Thursday 6:00pm-10:30pm
Friday 9:30am-10:30pm
Saturday 8:00am-9:00pm
Sunday 9:30am-6:00pm
Monday 9:30am-2:00pm
What do I need to pick up my badge?
12 and under
• A child must be accompanied by an 18+ adult at all times. The adult must have valid ID (These include a driver's license, State ID, a passport or military ID).
13 to 17
• When you arrive at the convention you will be requested to provide a current valid ID. These include a driver's license, State ID, a passport, a military ID, school ID or work ID.
• You must be accompanied by an 18+ adult. The adult must have valid PictureID (These include a driver's license, State ID, a passport or military ID). They will need to fill out a chaperone form. The chaperone assumes responsibility for actions of the minor during the convention.
• Bringing a printed copy of your paid invoice or your paid invoice on your smart phone from your Animefest account will help speed up the badge pick up process. A quick check-in invoice will be emailed to the member's account a few days before the convention.
18 +
• When you arrive at the convention you will need to show a current valid Picture ID. These include a (These include a driver's license, State ID, a passport or military ID).
• If you do not have a current valid Picture ID that includes a driver's license, State ID, a passport or military ID, you must be accompanied by an 18+ adult. The adult must have valid ID (These include a driver's license, State ID, a passport or military ID). They will need to fill out a chaperone form.
• Bringing a printed copy of your paid invoice or your paid invoice on your smart phone from your Animefest account will help speed up the badge pick up process. A quick check-in invoice will be emailed to the member's account a few days before the convention.
Can I pick up my friends' badges?
You may pick up your friend's badges if you have copy of their paid Invoice and Picture ID.
What is your refund policy?
We do not offer refunds. We will transfer you membership to some for the current year’s AnimeFest. If you notify us at least three full weeks prior to the start of AnimeFest Convention. Membership Transfer
What is a badge name?
The badge name is the name you’d like to be called while you are at the convention. It can be your full name, a nickname, an anime character’s name, your Xbox or PS handle, etc. Obscenity, vulgarity, slurs regarding sexual preference, race or gender, in any language, will not be tolerated. Please limit your badge name to 20 characters – alpha/numeric characters only please. Any punctuation marks or Japanese characters will not be printed on the badges.
Can I change the name on my badge after I have purchased it?
Yes, you may change your badge name in your AnimeFest account until registration prints your badge at time of pickup.
I have just moved and my address does not match what is in my AnimeFest Account. How can I change it?
You may change your address in you AnimeFest Account.
Can I wear my costume while I’m in line?
Yes, but be advised we will ask you to remove any masks as we need to check photo IDs against the real face. We also ask that you have your photo ID out and ready for us when you step up to the next Customer Service Representative. Please avoid carrying large props in line.
Do I need to wear my badge?
Your badge allows you admittance to all AnimeFest convention activities. It identifies you as a member to the convention and hotel staff. It must be worn visibly and above the waist at all times in convention areas.
It's really hot in the dance. Why is the water station in the hall?
In the past there were rumors of the water being contaminated during the dances. Because we take these kind of reports seriously, all water stations had to be removed from the room and cleaned and inspected before being returned. This resulted in no water available in the dance for long periods of time. To avoid this issue, we have moved the water to a well lighted area just a few steps from the dance.
