Complaints
We have compiled this list of complaints and suggestions from Facebook, emails, online forums, and convention reviews. The committee will be reviewing each and every one of these. We have tried to remove anything personally identifiable. We will respond to each and when applicable post one or more actions we will be taking to resolve the issue for 2016. Please have patience. There are a lot of issues to discuss and it could take weeks or months to get through them all. We DO care about your feedback and we have always tried to make changes in line with prior requests/feedback. Please email board@animefest.org if you have any additional feedback we should consider.General
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[*]Not have your convention the same weekend as Dragon Con. (Labor Day Weekend)
[*]Dragon Con is literally the same time as AnimeFest.
[*]I like it better when the date is in the summer rather than on Labor Day weekend
[*]Please don't have it during Dragon Con again.
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Counter-Complaint:
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[*]I'm disappointed in the dates for next year, but I hope you do well.
[*]I don't like the planned date change (didn't like it last year either). This con belongs on Labor Day since it's always been on Labor Day and certain other 3 day Texas cons should just leave that weekend for AnimeFest.
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Response: We are never going to make everyone happy on this. We have run AnimeFest on Labor Day Weekend for 17 of our 23 conventions. The board has made the decision that for the foreseeable future we will hold AF before the beginning of the local fall school semester and avoid tax-free weekend (if possible). This means that we will likely be 2 to 3 weeks before Labor Day or sometime in early/mid August. Also, from 2017 on we will be moving to Thu-Sun rather than Fri-Mon. Labor Day weekend has become a problem for us as there are a lot of other big events going on in Dallas on Labor Day weekend. We are also having difficulty getting enough volunteers due to school and work conflicts. Many of our members and volunteers work in retail and stores often have big Labor Day sales. Many of our members and volunteers go to school and can't attend because of it.
Actions: No change of plans
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[*]I was disappointed with the welcoming ceremony. It took longer to let people in than the ceremony itself.
[*]What kind of opening ceremony was that? I don't know what I expected I guess I just assumed it would be longer than 10 minutes of introductions before kicking everyone out.
[*] Opening ceremony was a let down. We expected more. Maybe invite past Ani-idol winners to sing or past cosplayer winners to provide entertainment, or open an invitation for talented people to present a skit, a video of A-fest history, a video montage of highlights of previous Afest year. Raffle draws of Anime items from sponsors. A speech from a well known Anime Voice Actor to kick-off the festivities. Have a giant ribbon cutting by an Anime sword or something similar for symbolism.
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Response: We agree with the complaint. Quite frankly we were so used to Cosplay Runway being after Opening Ceremonies that we didn't consider it until it was too late.
Action: We will make sure there is a big event immediately after Opening Ceremonies or the event include some sort of presentation or entertainment.
Complaint: Conventions really need ice-breakers or some fort of fun interactive thing to make it feel more campy.
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Complaint: And this year i have witnessed sexual harassment in weird forms, as well as a LOT of cosplay shamming. (and i had someone snatch off my shinobu afro because "afros don't belong at anime conventions" and i should " Actually try cosplaying a character rather than making one up".which i was confused and annoyed that they did that.. Despite the fact she's a real character from a video game. )
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Complaint: The badges each year have been looking less and less of quality
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Complaint: I like that you mail badges but not the fact that they get demagnetized or whatever so easily.
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Complaint: The T-Shirt AnimeFest design was kinda uninspiring to me and had I seen the shirts before hand like last year I would have had a better plan for my wallet.
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Registration
Complaint: Waiting in line to pick up or badges, after paying online. We waited for 45 minutes, Maybe having more people at the desk would help?Response:
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Complaint: Pro: mailed badges Con: even though the line to pick up said badges @ the con wasn't even that long; it still took much longer than it should've for my brother and I to pick ours up. in fact, it only took us less than a minute to get our badges @ the desk when it took much longer for the people in front of us (It seemed that the volunteer was taking his sweet time chatting to certain people).
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Complaint: You had the same cost as A-kon on-site with a third of the guests, attendees, or benefits. AWA's got the same cost and that convention is so large it spans over 10 hotels in the area because there are that many people wanting to attend.
Response: You are mixing unrelated items. Price per attendee is not directly related to the number of attendees, but to the cost of the event divided by the number of attendees. Lets imagine that A-Kon has 3 attendees and costs $3 to run. AnimeFest is a third of the size so it has 1 attendee and costs $1 to run. Both events need to charge $1 per attendee to cover costs. Yes, it is true that smaller events often charge less, but that is not a direct correlation and it is also based on costs. You also must consider that AnimeFest is a four day event and possibly most importantly, please consider that AnimeFest is a non-profit organization with no employees. Our tax returns are public record and available online. That cannot be said for many other conventions. This is not a money grab and we have always run this "by fans, for fans". All of that being said, we would agree that there is room for improvement. We will work to stretch the budgets to more events and guests.
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[*] Increase the value of the convention by having more guests and events
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Complaint: Names printed as you pick the badge up? Slowed the line down tremendously
Response: We tried pre-printing badges in the past and it was a much bigger problem. It was taking longer to find a pre-printed badge (despite sorting and organization) than to print a new one. The last year we did this was 2013 and we ended up re-printing around 30% of the pre-reg badges because volunteers couldn't find them fast enough. Large waste of time and money. Also, to prevent counterfeiting and have the ability to disable badges in extreme cases we need every badge uniquely tied to each individual. Past member feedback has shown that members tend to like the personalized badges.
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[*] Improve volunteer efficiency in looking up and printing badges through training
[*] More strongly encourage pre-reg members to bring their printed invoice so volunteers can scan the barcode to save time
[*] Additional promotion of early pre-reg and badge mailing
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Complaint: The registration line process was extremely odd (pre-reg has to share a line with credit card kiosk reg? Slowed the line down tremendously
Response: This isn't an issue for about 80% of our pre-reg because we mail badges and offer badge pickup at our office. A majority of the remaining pre-reg members registered within the last three weeks before the convention. We will reconsider the line configuration for next year.
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[*] 2016 Reg Line Configuration TBD
[*] Additional promotion of early pre-reg and badge mailing
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Complaint: I'd love to see registration stay open later on Friday. A lot of people (like myself, my son, and my boyfriend) have either work or school on Friday and we have to finish with that before we can load up and head out to the con.
Response: This was a miscommunication among volunteers and a bad copy/paste on the website. Registration was intended to stay open later on Friday, but at some point the incorrect registration times were posted on the web site and the registration department used these incorrect times for planning. Those who knew better didn't notice the error until it was too late to fix. We have found through experience that this is primarily necessary when we host AF on Labor Day weekend.
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[*] Keep registration open later on the first day of the event to accommodate late arrivals
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Panel Programming
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[*] I didn't find a lot of panels or shows I was interested in
[*] More of a variety of panels
[*] I wish however your programing was more flushed out. I'm tired of the same panels every year.
[*] Could use some variety in panels as well as workshops
[*] I was rather disappointed by the lack of panels that matched my interests this year
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Complaint: The lines for some panels were a bit long
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[*] Larger panel rooms for panels that have a history of filling up.
[*] I second that there could have been more planning towards having consistently big panels in bigger rooms.
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[*] A panel around the same time as the dance/rave and couldn't hear anything but techno
[*] The music bled into the panel rooms, badly, so if you can figure out a way to address that,
[*] At a panel I attended, it was right next to the rave and so close that not only was the bass shaking the walls, you could barely hear the panelists until they'd cranked up the speakers to almost unnecessary proportions.
[*] Only thing that could be improved was not having live music next door, since it was annoyingly loud.
[*] We need to not have the panels by the rave, especially if they're discussions.
[*] please have the panel's moved as far from the dance party so we can enjoy the topics
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Complaint: I think the panels should have been more prepared
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Complaint: KARAOKE!!!
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Complaint: I would wait in line for some panels far past the time they were supposed to open and several people told me they tried to attend a panel and stood in line only for the panel to be cancelled after it was supposed to have started. At one point I was in a 2 hour panel and with 15 minutes left about 10 staff members came in to the back of the room and started talked very loudly, interrupting the panel, before they kicked us all out.
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Complaint: (Panels) There's no reason to have to wait until barely 3 weeks before the con to know about scheduling issues and get that taken care of. I had to email twice about mine once it was approved, as I had one of your cosplay guests as one of my panelists, and I was actually pretty bothered to hear that you guys stopped contacting me after getting two emails about the same thing
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Complaint: your panel system of requiring four panels in order to get a panelist badge for free is also just becoming a nuisance. We hardly have enough panels or events to balance it out, and a policy like this entures duplicate panels or repeated events, and it doesn't open it up to a variety.
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[*] the Sumi-e Japanese ink painting panel only had materials for 15 people, 15 PEOPLE, you know how many people go to this con & you know how many were in the line for that panel?!
[*] sumi-e. Some of us were waiting for nearly an hour, only to be told that only 15 people would be allowed to paint.
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Complaint: Have more company-run panels. Like ghibli's.
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Complaint: I'd make is regarding the time of the Pokemon Battle panel. Last year it was earlier in the day on Saturday. This year it was much later, so we were unable to attend because it was so much later in the evening. If it's possible, please schedule it for earlier in the day on Saturday (or Sunday) next year, as it's a panel we always look forward to.
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Complaint: My favorite events were the work shops and I would like a few more if possible. Especially another sewing on or a shop on making patterns for cosplay apparel/accessories.
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Complaint: There was no communication about the panels and how they were all delayed.
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Complaint: Do wish yall would bring back the cosplay pokemon battles.
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Complaint: Honestly, for a con as small as afest, I can understand the excuses on why the schedules were delayed... Cons like katsucon, A-kon, San Japan, those were all mentioned as having schedules and whatnot going out late - but you have to notice that they're also larger and have more attendees and more activities going on around the clock, but they also keep an open line of communication open if there's an issue (barring A-kon, but that in itself is another story).
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Complaint: There was an issue of unwanted touching in an 18+ panel. I suggest you make much stricter and tighter rules for these sort of panels. Possibly have a volunteer for the con sit in to enforce said rules. Maybe even spring for security guards or something. But this is unacceptable. Some of the people at this panel could have been victims of rape or other sexual abuse, and if they weren't before, a lot of them were that night. We were so uncomfortable that we left the con early, and there were still some things we wanted to do. This incident ruined the rest of our con time, but that's the least unacceptable part of this. It's pretty clear that the unwanted touching and groping is a huge issue and it needs to be addressed. I'd hate to stop going to this con because you guys don't care for the safety of the attendees.
Response: (The committee is currently discussing this issue and will respond ASAP. We agree with the seriousness of this issue and will take action accordingly.)
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Complaint: I feel that panelists should get a discount for providing content.
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Audio / Video for Panels and Main Events
Complaint: your panel AV guys. We had one who was very nice, took care of getting our white-board and getting things ready for us. Then we had one who was nice but didn't think he could get a laptop with a USB port hooked to the projector (which is... standard for most conventions? Even a tiny 300-person con could hook up my laptop with sound to a projector, what happened here?) and we didn't have working microphones at ALL.Response:
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Complaint: Another problem I had was that the projector wasn't set up for VGA... only HDMI.
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Complaint: Only real gripe was the terrible audio issues in panels and the amv contest.
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Prop Weapons Policy
Complaint: the incredible lack of knowledge and understanding from the prop registration staff. My brother had a foam master sword for his Link cosplay, a shield made to be worn on the back, and a sheath attached securely to his back. They nearly didn't allow it to pass because the four staff members working behind the desk spent over 15 minutes debating whether or not some of it was allowed and explaining that this year, AFest did not give clear regulations about what types of props are and are not allowed. The same thing happened for my staff prop for my monk cosplay outfit. They kept knocking on it and staring at it like they had never seen a stick and accusing me of wanting to club people over the head with it. I'm a trained martial artist. If I wanted to hurt someone, I don't need to poke them with a stick. I attempted to explain that I didn't appreciate the accusations when I hadn't even done anything and had simply just gotten there. They just shrugged me off and pushed me aside, continuing with the accusations that I was there to hurt someone and intended to club them with my cosplay staff. They never accepted nor rejected my staff. They once again said they didn't have clear rules on what can and can't be accepted for props at con and told me to leave and come back the next day around 3pm. I came back the next day and it was the exact same people doing the exact same thing to someone else. Please, for the love of con, make a print out of rules for props, make it incredibly comprehensive, and choose competent staff for prop check next year!!! And please go over with your staff that it is incredibly unprofessional to accuse someone of wanting to hurt people just because they are attempting to follow rules and do prop check-in. I was incredibly offended, as were the other 6 people in my group with me.... not to mention my son being so confused that he got mad and began crying because he thought we were going to be thrown out of con for following rules.Response:
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Cosplay
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[*] Did you guys have a cosplay contest? I couldn't find it anywhere.
[*] I wish i had known when the cosplay contest was because it didn't say in the program.
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[*] a larger space for the costume contest and skits
[*] Only thing I got sad about is the size of the room for the cosplay contest.
[*] It was sad to see thw main event stage a little smaller than last year but id take a smaller room over an almost collapsing floor anyday.
[*] I think you guys need a bigger main events area, especially since the people participating took over an entire third of the room; you barely left any room for those to watch it, to the point where we had standing attendance in the back.
[*] At least you didn't put main events on the second floor again like last year. That was absolutely terrible.
[*] The only things I saw was the hugely limited space for audience in the cosplay show
[*] Cosplay space was too small. There wasn't enough space for everyone to get in.
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Complaint: One of the winners of the hall contest the medal I received was from 2014 instead of 2015.
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[*] I'd recommend doing the cosplay contest with the welcoming ceremony like last year.
[*] Our group was extremely upset to find out that the previous habit of having Runway one day and skits another was no longer something you do. It actually meant we dropped making certain costumes and can only enter one.
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Counter-Complaint:
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[*] I DO however like the fact that you guys did combine both the cosplay contest and skits; it's much easier knocking them out in one day than trying to squeeze it into two.
[*] Please don't break up cosplay again! The event has more impact and is more entertaining when it is one. The last year you guys had it split I remember there only being 3 skits.
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Complaint: COSPLAY CONTEST: I could see no obvious reason why that started late and had attendees entering the room after 7:15. AND I don't see why those participating were told "Arrive at 6" when people started discussing what guests needed to do before 5:50. If you're going to say be there at 6, and we arrive at 6, we shouldn't have to be told we weren't on time and missed a portion of it.
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Complaint: what would have been cool is if there was a photo shoot area set up for those who might want some profession pictures done while there.
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Complaint: Photo area with backdrops would be nice for us cosplayers!!
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Complaint: I could see no obvious reason why that started late and had attendees entering the room after 7:15. AND I don't see why those participating were told "Arrive at 6" when people started discussing what guests needed to do before 5:50. If you're going to say be there at 6, and we arrive at 6, we shouldn't have to be told we weren't on time and missed a portion of it
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Complaint: The runway rehearsal for the cosplay contest was running behind, and therefore resulted in the cosplay contest starting almost an hour late. I suppose I would suggest making rehearsals earlier than just an hour before the contest is scheduled to start?
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Line Control
Complaint: There were some problems during waiting lines when badges were being pre-scanned, and then the panel would begin, sometimes leaving people who had been there first waiting, while others who had only just gotten there, but had their badges scanned first could go inResponse:
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Complaint: rude staff on Saturday night entering the dance. We had these light up balloons we were going to take and didn't know they weren't allowed. It was fine but what wasn't ok was how they approached it. We were rudely told "BALLOONS AREN'T ALLOWED. TRASH. THROW THEM IN THE TRASH RIGHT NOW."
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Complaint: Also for big lines so they don't merge when they start getting too long, try using tape on the ground to mark lanes where people can stand. That way you don't have to tell people to get close to the wall the whole time. I had a volunteer yank my arm to where she wanted me instead of directing everyone where to go.
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Complaint: The lines were very disorganized. We waited for the Pokemon LARP and the line was shifted by staff 3 different times. After we went from being about a dozen from getting in the door to about 50 because of all the line changes and people walking up/cutting we gave up. Maybe signs for things you know will be popular.
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Complaint: Only bad part was getting cut off before I could get an autograph because of a planning mistake but other than that awesome.
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[*] I hated that you had to get a ticket to see the Japanese guest. I didn't know till they started lining up people and I went early.
[*] If you're going to do a ticketing system again, please give us a heads up. I got straight up turned away one day since I got there kind of late, and I was told I could wait on another day but since I had a panel, it just didn't work out. I wish I had known about the tickets so that I could plan to be at a panel where tickets were being handed out.
[*] Whoever organized the guest autograph sessions did such a terrible job. It was handled way better in previous years. The ticketing system was a completely failure. Not only did this ticketing system not guarantee attendees an autograph (especially if they were in the panel right for the said guest right before the scheduled autograph session) but the coordinator in charge of the entire thing was unwilling to even answer questions about it. Instead we were just told to "go back to where you were sitting" and gave out very little direction to the people who needed answers to fully understand whatever mix up there was. I saw a lot of attendees walk away in anger, frustration, and even break down in tears.
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Counter-Complaint:
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[*] I loved the idea of the tickets for the Japanese guest autographs. In previous years, I always had to decide between either staying and attending the panels which are interesting and fun, versus getting a spot in a long autograph line. Although the autograph was still long, it was better controlled and felt more fair to those who actually were there to listen to the guests.
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Complaint: The only thing I would recommend is adding a Cosplay hideaway like they have at comic con. It's a nice place to relax out of character, eat in peace, and to fix any wardrobe malfunctions smile emoticon
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Complaint: The only complaint I have is during Cosplay, we were sent to the back of the line when we had been waiting for 30/40 minutes at the front of the line. I was extremely upset and mentioned it to many of the people outside the door, but they all kind of just shrugged it off.
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Complaint: You guys did a poor job of communication and your volunteer staff yelled at everyone for no reason at points. I understand some of it to clear the walk way but you did have to yell at every small thing.
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Complaint: In the autograph line, despite being told not to bring large items for the guests to sketch on, people still handed the guests large sketchbooks and sign boards. It really held up the line on Sunday (that I noticed) and was unfair to those who were still waiting. Perhaps in the future, staff could check at the front of the line what people are asking to get sketched? If it's over a certain dimension then the staff could instruct the person to use the sign cards they had on the tables. This would reduce the wait time for the line, as well as be overall more fair to everyone who wants a sketch (and not tire out our guests).
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Complaint: I got in line in the wrong place once on accident and got yelled at for it till I was in tears.
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Complaint: While I'm at the autographs meeting the Japanese guests on Sunday, one of the members blame and yelling at me for not being at the end of line due to a misunderstanding that I didn't know. He has no reason to do that despite the cause.
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Art Show and Auction
Complaint: As for the Art Auction. I'd recommend letting people pay for their art throughout the auction instead of forcing people to wait til the next break.Response:
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Complaint: I was disappointed with my experience at the Art Auction. It was delayed for over an hour and several people left from frustration. There were multiple 30 minute "breaks" which dragged out the auction much longer and later than necessary. I recommend shorter breaks (10-15 minutes) in the future, and to have one staff member at the back of the room for people who want to pay for their wins during the auction and leave. This will reduce wait time for everyone else. Also, I know there were some who were feeling upset that one person was able to win all the auctions for the gust sketches. Although I was also disappointed, I do not think there should be a restriction such as "only 1-2 guest sketches per person" because this is an auction, and at the end of the day, it's only fair that the person who is able to bid the highest wins. It's not as if it is an autograph/sketch line, it is an auction.
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Video Theaters
Complaint: It was great except for the Internet there was a lot of buffering in the video rooms bc of itResponse:
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Complaint: Only 3 video rooms
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Complaint: The hours for the things I was actually really interested in watching were during times I would be sleeping (2 AM to 7 AM);
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Hotel and Parking
Complaint: To many pranksters that just ruined the hotel.Response:
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Complaint: Your website mentions Parking Panda and I did not have a positive experience with them, at all.
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Complaint: The hotel staff were rude
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Complaint: The hotel itself wasn't the most accommodating. While mostly polite, we had to get our room cards redone several times (meaning going up, going down, etc) and had to ask for the room to be cleaned despite it already being evening times on numerous occasions (I believe everyday) due to a low number of cleaning staff.
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[*] I felt like ya'll nailed it this year with the exception of parking.
[*] Parking is becoming a reaaaaallly bad problem. I don't know if it was just the hotel staff not giving a shit but overnight guests did not get any prioritization over late night wanderers for the main hotel parking garages.
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Complaint: The guest drawing panels were really amazing to see as a fan, but the lighting was very poor.
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Complaint: Next year PLEASE tell the hotel to not make it as frigid. I'm pretty sure I almost caught my death in there, from our hotel rooms to the hallways to shivering in the convention center. I've never found myself wanting to go outside and stand amongst smokers than I did this year, because I was that cold.
It was weirdly freezing indoors despite the heat outside.
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Complaint: My only complaint was the sheer amount of smokers crowded around doors by the food trucks. Even restaurants have rules about it being x amount of feet from an entrance. I think 15 or 20 feet not sure of top head?
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Complaint: There was a real bird on the loose on the 1st floor of the hotel which cause me and the others to get scared of unexpectedly.
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Dances
Complaint: It would have been nice to know that no backpacks would be allowed into the dances BEFORE having stood in line for 20-30 min to get in.Response:
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Dealers' Room
Complaint: Lack if weapon (like swords and such) in thr dealer roomResponse:
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Complaint: More variety in the dealer room
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Complaint: I liked the dealer's room and all but there were SO many bootlegs. I was very indecisive as to whether or not I should have purchased a figure. I think you guys should enforce the no bootleg policy as strictly as A-kon. Because it's not fair to some buyers to purchase a figure at a high price just to figure out that it's a fake.
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[*] Everyone I talked to at the con was very, VERY unhappy with the staff. AnimeFest used to be my favorite convention, but after this year, I don't even know if I would come back. There was a staff control issue. The staff is unbelievably rude. I had a short blonde guy with glasses (staff) that was sitting at the table next to the dealers room make a embarrassing huge deal out of me not wearing shoes. I understand it's a rule, and I as soon as he said something to me I started to head back to my hotel room to put shoes on, and I made him aware of that. Next thing you know, he gets even louder and about half of the convention floor was staring! How embarrassing! He started threatening to kick me out of the con because he is 'con staff'. I heard a lot of the same reports from other con goers. I don't know anyone who enjoys being treated like that.
[*] the blonde guy next to the dealers room was very rude
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Complaint: Limit duplicate of booths in dealers and add more
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Complaint: The dealers room was your generic room, overpriced merchandise. Cut down on the price a little bit and more will sell. Also, great work on the artists alley. Everything was well-priced there. But keychains for 10$ in the dealers room? Can we please not do that.
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Complaint: Generic dealer's room (nothing that special, same old, same old);
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Complaint: People who are selling in dealers room stop trying to sell fake items for high prices thank you
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Complaint: The vendors yet again had a number of items with questionable authenticity (to put it politely).
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Bazaar
Complaint: I was surprised to see the artist alley area (the bizarre?) wasn't full. maybe lower table prices for artists to guarantee there's a full room?Response:
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Complaint: Please, please, PLEASE make the Bizarre Bazaar islands wider. To be in such a huge room yet have scrunched little islands that are only one table wide doesn't make sense to most of the other artists I've talked to about the "space behind the tables" issue.
I did like the spacing on the Bizarre Bazaar tables. it allowed me to have the setup I wanted and the room to keep my merchandise safely behind the table.
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Complaint: I heard a fair share of complaints from other BB artists about excessive noise from people having dance parties and such downstairs next to BB. It's fun the first time and just plain migraine-inducing the tenth time when you're stuck at your table next to it, and when they tried to get a staff member to tell them to quiet down the staff did nothing. I understand that the first floor is an open area and there're few other places people can really do that at the venue but at the very least the staff could have been more helpful.
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Complaint: While I appreciate that it got us all the overflow business once Dealers closed, it's very tiring having to stay late to not miss out on business because the BB is in such an open area, rather than in its own room with doors like at other cons
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Complaint: My biggest request regarding BB though is the registration. A-Fest is the only con I attend that has neither online registration for artists nor an official, public date for when registration goes up. A-Fest is getting too big to not have that.
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Complaint: The bb could definitely use more artists
More artist booths in bizarre
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Complaint: THERE WAS AN ARTIST IN THE ARTIST ALLEY THAT HAD SEVERAL TRACED IMAGES!!!!
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Complaint: My only complaint was that for some reason my artist alley badge wasn't printed and I had to wait half a day to receive it.
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Guests
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[*] I also would have liked to see a /few/ more guests.
[*] Please get more guests next time as well.
[*] I can't stress this enough. Have. More. Guests.
[*] I'd love more guests!!
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Arcade
Complaint: Small ass game roomResponse:
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Complaint: No official smash tournaments
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Complaint: All TVs were always occupied when we visited;
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Complaint: I went to the game room looking for SoulCalibur V(which was on the website). I even went into the book they had to check if they had it and i did find it. When i asked for it they said that they didn't have it and they were really rude to me. Why would you have a game on the list that you don't actually have? And if you don't have it, at least be polite about it, not giving me dirty looks and a nasty attitude.
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Misc
Complaint: The weather was quite hotResponse:
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Complaint: I was lost and I ask one of your staff to help me out but he didn't hear me because he was too busy on his phone
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Complaint: I also wish you were more accommodating to the j-fashion community.
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Complaint: I still think we need more bounce houses and at least one anime laser tag room
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Complaint: maybe you could open a room for professional photographers? They can reserves the room for a certain amount of time. It would be easier then having cosplayers in lots of layers or heavy makeup doing photos outside for an hour or two.
Complaint: Lack of food variety, especially in the evening hours when all that's open are pizza places
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Complaint: The staff at the restaurants across the Sky Bridge were also very rude and not at all happy to have the extra business. I just feel like, if some of the other businesses accommodating A-Fest could have a better sense of customer service, it would be in general a more enjoyable experience.
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Complaint: Maybe some kind of steampunk event next year?
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Complaint: I have a press badge for the cosplay show to do interviews for my work and I almost couldn't get in cause no one told me I had to have a wrist band now.
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Complaint: Please not block the windows on the 2nd floor (where the blood drive was)? Natural light is nice and perhaps could have helped with the temperature.
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Complaint: PRESS: I would have liked better communication with press because I was panicking when there was no response on pass approval until several days after they said they would notify us. It was a week before the con, which barely gives us time to prepare. Also it would have been helpful to be told that certain guests were not doing interviews ahead of time since we had to fill out request forms.
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